Refund policy

We want you to be obsessed with every item you purchase from us, so Flote Apparel will gladly accept returns of unworn, unused merchandise within 30 days of receipt.  Items with any sort of scent from laundry detergent, perfume, lotion, or body oil will not be accepted as we cannot resell them. If you would like to exchange your item for a different size or style, well cover your exchange costs, and send you a prepaid mailing label.

We recommend using a trackable mail service as we are not responsible if your item does not reach us or is lost by the parcel service. Return shipping fees are the responsibility of the purchaser, if returning an item. Please allow 3-5 days handling time for your return to be processed once we receive it. Refunds will be made to the original form of payment.

To initiate a return, please send an email to leah.flote@gmail.com including the following:

1. Name and order number

2. Original item you’re returning

3. If you would like to swap sizes or styles from your initial order, or be refunded for your order. (We would love for you to pick out an item or size that works better for you though!)

Please do not send a return without contacting us first, so we can make sure nothing gets lost or overlooked. Please contact us first before attempting to drop off a local return.

We will gladly cover the shipping cost of your new item if you chose to exchange your piece for a different size or item. <3

There are no returns or exchanges on international orders. All import and customs duties and fees that are incurred as a result of the shipment are the responsibility of the purchaser. Please note we are not responsible for any lost, stolen or damaged items due to parcel service fault.